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Privacy Policy

Ross Property Advisory is committed to protecting your privacy and handling your personal information responsibly.
We understand that purchasing property is an important financial decision, and we take the security of your personal information seriously.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website or engage our buyer's agency services.
 

1. What information we collect
 

Depending on how you interact with us, we may collect personal information including:

  • Your name

  • Email address

  • Telephone number

  • Property preferences and purchasing requirements

  • Budget and financing information that you choose to provide

  • Information relating to your property search

  • Information required to comply with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, including identity verification information where applicable

  • Any information you provide through enquiry forms, appointment bookings or email correspondence
     

2. Why we collect your information
 

We collect your personal information so that we can:

  • Respond to your enquiries

  • Provide buyers agency services

  • Understand your property goals and requirements

  • Arrange consultations and appointments

  • Communicate with you throughout your property purchase

  • Comply with legal and regulatory obligations

  • Verify your identity where required by Australian law

  • Improve our website and customer experience

  • Send relevant updates or marketing communications where you have consented or where permitted by law

You may opt out of receiving marketing communications at any time.
 

3. How we store and protect your information
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.

Your information may be stored using secure electronic systems, cloud-based software and secure document management platforms used in the operation of our business.

Security measures may include:

  • Password-protected systems

  • Multi-factor authentication where available

  • Encrypted data transmission

  • Restricted staff access

  • Secure storage of electronic records

  • Regular software updates and security monitoring

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
 

4. Who we share your information with
 

We will only disclose your personal information where necessary to provide our services or where required by law.

Depending on your engagement, your information may be shared with:

  • Mortgage brokers (where authorised by you)

  • Solicitors or conveyancers

  • Building and pest inspectors

  • Property valuers

  • Financial advisers

  • Identity verification providers

  • AML/CTF compliance providers

  • Technology and software providers who assist us in operating our business

  • Government agencies or regulators where required by law

We do not sell your personal information to third parties.
 

5. Overseas service providers
 

Some of the software and cloud-based services we use to operate our business may store or process information on servers located outside Australia.

Where overseas service providers are used, we take reasonable steps to ensure they maintain appropriate privacy and security standards consistent with Australian privacy laws.

Examples may include providers of:

  • Cloud data storage

  • Customer relationship management (CRM) systems

  • Website hosting

  • Email services

  • Identity verification services

  • Analytics platforms

We aim to work with reputable providers that implement recognised security practices.
 

6. Cookies and website analytics
 

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies may help us:

  • Analyse website traffic

  • Improve website performance

  • Remember user preferences

  • Measure marketing effectiveness

Most web browsers allow you to disable cookies through your browser settings; however, doing so may affect the functionality of parts of our website.
 

7. Accessing or correcting your personal information
 

You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.

To make a request, please contact us using the details below.

We will respond within a reasonable period and may need to verify your identity before providing access.

In limited circumstances, Australian privacy laws allow us to refuse access. If this occurs, we will explain the reasons where permitted by law.
 

8. Privacy complaints
 

If you believe we have breached your privacy or mishandled your personal information, we encourage you to contact us first so we can investigate and attempt to resolve the issue promptly.

Please submit your complaint in writing using the contact details below.

We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

9. Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The most current version will always be published on our website.
 

10. Contact us
 

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:

Ross Property Advisory

Email: allan@rosspropertyadvisory.com.au

We are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

 

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